Delivery

Delivery

How long does it take to deliver?

Since all of our products are despatched from our UK or European warehouses, standard delivery to Hong Kong and Macao is between 8-15 working days. You will receive the tracking information once it is shipped.

What is the delivery charge?

We offer free delivery on Hong kong orders above HK$420. There is a charge of HK$49.99 if the order is under HK$420. For more details regarding delivery and Naturecan Free Delivery option, please visit our delivery page.

For international orders, we offer free shipping on purchases over HK$499. A delivery fee of HK$49.99 will apply to orders under HK$499.

How will I know when my order has been dispatched?

You will receive an email as soon as your order is on its way.

I have not received my parcel, what should I do?

Please check the tracking information sent to your email address.  Please check your letter box to see if you have received a notification from the post office, you may need to collect the parcel from a nearby post office.

Our standard delivery takes up to 15 days to ship to Hong Kong and Macao. If you have not received your parcel after the timeframe, please get in touch with our customer service. 

Do you deliver internationally?

Yes, we deliver to over 200 countries worldwide. We also have over 40 localised websites from which you can place your order in local currencies. Please read the local regulations before purchasing the products as your shipping destinations may have different importation regulations.  

※ 請注意: 運送地址請勿填『順豐智能櫃地址』,否則包裹將無法送達。如果包裹因此被退回,我們將收取退貨運費,感謝配合。

※ 如果您的包裹顯示已達香港, 請使用追蹤連結裡的『Carrier Tracking: L開頭數字』至香港郵政查詢。