Delivery

Delivery

How long does it take to deliver?

Estimated Delivery Time

The delivery times below are estimates only. International shipments may occasionally experience delays due to customs clearance, flight schedules, or other unforeseen transit conditions. We appreciate your patience and understanding.

What is the delivery charge?

Hong Kong & Singapore

Orders below HK$550: Shipping fee HK$75
Orders from HK$550 – HK$749: Shipping fee HK$45
Orders HK$750 and above: Free shipping

International Delivery ( Malaysia )

Orders below HK$550: Shipping fee HK$200
Orders from HK$550 – HK$1,099: Shipping fee HK$150
Orders from HK$1,100 – HK$1,649: Shipping fee HK$100
Orders HK$1,650 and above: Free shipping

How will I know when my order has been dispatched?

You will receive an email with tracking link as soon as your order is on its way.

How can I track my parcel?

• Start with your dispatch email: Use the primary tracking link provided in your shipping confirmation email.

• Local tracking: After your parcel arrives in your country, you can get more detailed updates by entering your “Tracking Number” into your local postal service website:

  • Hong Kong: Hong Kong Post

  • Singapore: SingPost

  • Malaysia: Pos Malaysia

I have not received my parcel, what should I do?

Please check the tracking information sent to your email address. 

Please check your letter box to see if you have received a notification from the post office, you may need to collect the parcel from a nearby post office.

Our standard delivery takes up to 15 days to ship to Hong KongIf you have not received your parcel after the timeframe, please get in touch with our customer service. 

Do you deliver internationally?

Yes, we deliver to over 200 countries worldwide. We also have over 40 localised websites from which you can place your order in local currencies. Please read the local regulations before purchasing the products as your shipping destinations may have different importation regulations.  

※ 請注意: 運送地址請勿填『順豐智能櫃地址』,否則包裹將無法送達。如果包裹因此被退回,我們將收取退貨運費,感謝配合。

If my parcel is at the pick-up point (HK Post Office), what should I do?

Please refer to the Mail Collection Guide: https://www.hongkongpost.hk/en/faq_support/receiving_mail/q11/index.html?utm_source=chatgpt.com

Tracking Updates

Tracking updates for international shipments may occasionally be delayed while your parcel is in transit.

This may happen while your parcel is:

• Waiting for an international flight
  
• Being processed at a transit or sorting facility 
  
• Transferring between shipping partners or local carriers
  
• Awaiting the latest tracking scan

Even if your tracking hasn't been updated for up to 7 business days, your parcel is likely still on its way.

If there has been no tracking update for more than 10 business days, please contact our Customer Support team and we'll be happy to help.

Duties & Taxes

Import duties and taxes may apply to shipments delivered to Singapore, the United States, Canada, Australia, and Malaysia.

Any applicable duties, taxes, or customs fees are the responsibility of the recipient.

If required, customs authorities or the local delivery partner may contact the recipient directly to request additional information, payment of duties and taxes, or customs clearance documentation. Prompt action may be required to avoid delivery delays.

Shipping & Tax Information (Malaysia)

Orders may be subject to customs inspection and taxation. Any import duties or sales taxes (SST) levied by Malaysia Customs are the sole responsibility of the recipient.

• Documentation: If additional documents (e.g., proof of purchase) are required for clearance, please contact us for assistance.

• Liability: We are not responsible for packages held, returned, or confiscated due to non-payment of customs fees.