We want you to be very happy with your purchase from Naturecan Fitness Hong Kong. If you have any problems, please get in touch so we can work with you to make it right.
Do you offer return services?
Yes, we offer a "no-quibble" 14-day guarantee for all items returned unused and in the original condition and packaging.
Damaged items - all damaged items reported within 5 days of receipt can be returned for a full refund or replacement.
How do I return an item?
Please contact our customer service team here and we will inform you of the next steps.
Are there any charges for returns?
You are responsible for any return shipping charges if the item is not damaged.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit ill automatically be applied to the original method of payment within 3-5 business days.