Shipping policy

How long does it take to deliver?

Since all of our products are despatched from our UK or European warehouses, standard delivery to Hong Kong is between 10-14 working days. You will receive the tracking information once it is shipped.

What is the delivery charge?

Hong Kong & Singapore

(Delivery within 10-14 working days)

Orders below HK$550: Shipping fee HK$75
Orders from HK$550 – HK$749: Shipping fee HK$45
Orders HK$750 and above: Free shipping

International Delivery ( Malaysia )

(Delivery within 10-14 working days)

Orders below HK$550: Shipping fee HK$200
Orders from HK$550 – HK$1,099: Shipping fee HK$150
Orders from HK$1,100 – HK$1,649: Shipping fee HK$100
Orders HK$1,650 and above: Free shipping

How will I know when my order has been dispatched?

You will receive an email with tracking link as soon as your order is on its way.

How can I track my parcel?

  • Start with your dispatch email: Use the primary tracking link provided in your shipping confirmation email.

  • Transit time: Once your parcel leaves the UK, it typically takes around 10 working days to reach your country.

  • Local tracking: After your parcel arrives in your country, you can get more detailed updates by entering your “Tracking Number” into your local postal service website:

I have not received my parcel, what should I do?

Please check the tracking information sent to your email address. 

Please check your letter box to see if you have received a notification from the post office, you may need to collect the parcel from a nearby post office.

Our standard delivery takes up to 15 days to ship to Hong KongIf you have not received your parcel after the timeframe, please get in touch with our customer service. 

Do you deliver internationally?

Yes, we deliver to over 200 countries worldwide. We also have over 40 localised websites from which you can place your order in local currencies. Please read the local regulations before purchasing the products as your shipping destinations may have different importation regulations.  

※ 請注意: 運送地址請勿填『順豐智能櫃地址』,否則包裹將無法送達。如果包裹因此被退回,我們將收取退貨運費,感謝配合。

If my parcel is at the pick-up point (HK Post Office), what should I do?

Please refer to the Mail Collection Guide: https://www.hongkongpost.hk/en/faq_support/receiving_mail/q11/index.html?utm_source=chatgpt.com

Shipping & Tax Information (Malaysia)

Orders may be subject to customs inspection and taxation. Any import duties or sales taxes (SST) levied by Malaysia Customs are the sole responsibility of the recipient.

  • Documentation: If additional documents (e.g., proof of purchase) are required for clearance, please contact us for assistance.

  • Liability: We are not responsible for packages held, returned, or confiscated due to non-payment of customs fees.